Malaysian Asterisk User Group

Hi All,

Intuittech Sdn Bhd, Malaysia’s largest Asterisk Installer has released Hayibo! softphone. A softphone specialized to work with Asterisk features

we wrote about this a while back but now Intuittech has released a free version of the phone

some of the features include:

• Call display and Message Waiting Indicator (MWI)
• 2 Lines
• 3 Way Call Conference
• Speakerphone and Mute.
• Redial
• Hold
• Do Not Disturb
• Call history – list of received, missed, and dialed calls.
• Call forward, Call transfer
• Call recording
• Video Recording
• Managed contact list – importing and exporting contacts.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for the following audio codecs: G.711aLaw, G.711uLaw, G.729, GSM, iLBC, G.722.1, G.722, AMR-WB, SPEEX, SPEEX-WB.
• Support for the following video codecs: H.263, H.263+ 1998, H.264.
• SIP compliance.
• TLS and SRTP
• STUN NAT traversal.
• Support for DTMF (RFC 2833 and SIP INFO messages).
• Auto update

as well they have added some cool Asterisk and other productivity features.

• CRM Integration
• SMS / Email sending from the softphone
• Queues & Pause Codes
• AMI Integration
• a very nifty Voice Memo tool (record & send via email)
• Password protected settings
• On / Off features
• and much more….

all in all a very complete cool softphone to be used in enterprise deployments as well call centres

you can find more information here: www.hayibo.my

cheers

Marco

Hi All,

Sanjay the CTO from Intuittech Sdn Bhd

shared some cool insights about Asterisk combined with Google voice:

1) Google Talk/Voice (and oh, jabber)

2) Calendaring

3) Festival Text To Speech Engine

we tested it and can call any google account from our deskphone for free…  isnt that great

Thank you Sanjay for sharing this.. Read the Full Article on Sanjay’s Blog

we will soon add some pictures…

Sanjay wrote a cool script on his Blog on how to move Recordings based on the Age of it.

thanks Sanjay for sharing with the Asterisk World….

Learn about the Hayibo! Softphone and why it makes sense to use it with Asterisk

Dr. Daniel, Lead Architect will give you a tour through the features and also give you the chance for a Q&A session.

here the info on how to subscribe….

http://www.hayibo.my/news2.html

If you are in need of a great software phone look no further.

Intuittech Sdn Bhd, the winner of Digium Innovation Big Biz award 2009 brings you all Asterisk Experiences in this softphone.

check it out: www.hayibo.my

Hayibo! Standard is able to connect via AMI (Asterisk Management Interface) to Asterisk.

Currently hayibo supports:

• Login / Logoff scenario in Dynamic agent and user setup
• Queue login / logoff
• Pause / Aux codes

You can setup your connection in the configuration section of hayibo under the ‘Various’ tab.
There is a button for you to test your AMI connection.

Hayibo! fully supports dynamic agents and users login and logoff.

In a dynamic device and user setup Hayibo! will display an Asterisk login screen during the startup process, if the device is set to ad-hoc.

The user needs to login into asterisk with his username and password. This feature is comfortable and simple to use and the user does not need to remember cryptic features codes to login or logoff the Asterisk system. If the user exits the Hayibo! phone, the user will be logged off automatically from the system.

Hayibo! allows users respectively call center agents to easily login and logoff into Asterisk queues. The queues need to be firstly configured in Asterisk.

In the configuration settings of Hayibo! you can then configure up to 10 different queues which match your previously created queues.

The Hayibo! phone will then display a side-bar with the available queues. The agent can conveniently login to the queue by pressing one or multiple queue buttons.

As soon the agent is logged in into a queue the status will turn to red. Therefore the agents visually see in which queues they are logged in.

After an agent has logged into te queue, the pause / aux code feature is available. The agent can easily select between 10 different pause codes, which you can individually configure in the hayibo settings.

The pause codes are stored in the standard asterisk queue log and tools like asternic stats can easily display and create agent reports.

Hi All,

we are sorry, it has been really quiet on MAUG, we just had too much to do and too litlle time.

we are still looking for contributors for MAUG so if your interested please let us know. we try to update and blog more frequently the coming year that will be a really exciting one for Asterisk

so enjoy your holidays and see you in 2010

the MAUG Team

our Sponsors from Intuit Innovation Sdn Bhd are conducting a first online-workshop via WebEx about building a Asterisk-Cluster.

This first workshop focuses on a Active-Passive setup.
(The next workshop will cover a large Active-Active setup with multiple Asterisk, DB and Load Balance servers.)

Details:

Date/Time: Thursday, 04. June 2009 at 8 AM, GMT +8 (Kuala Lumpur Time… )

Duration: 1.5 hours (depends on how many questions we have..)

max 25 People

Topics covered:

- How to choose your hardware (Servers and PSTN equipment, we will use a FoneBridge from Redfone)
- How to prepare your OS for cluster (we use Debian 5 in the workshop)
- Asterisk standard vanilla installation (we will use our install script)
- Explain the concept of DRBD and Heartbeat
- Configure DRBD and Heartbeat
- Test the cluster
- Discussion

Cost: FOC (you can buy me a beer if you are in Kuala Lumpur)

Please e-mail Daniel or Marco if you want to join the seminar and they will send you the meeting-invite!

Marco: marco (at) intuitinnovations (dot) com
Daniel: daniel (at) intuitinnovations (dot) com

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Dear All,

we are happy to annunce our first MAUG Out Event this Year

MAUG users will meet at 22. April from 6.30 PM t0 9PM

at: MSC Malaysia Cybercentre – Incubation Centre (1B – 3-1), KL Central

some snacks will be provided

we will do have a Presentation from either Dr. Daniel or Mark Warren (CEO from Redfone) who will join us via video or Audio conference.

maybe we can even manage to get Mark Spencer for a quick heads up into a teleconference….

if you would like to be a speaker please let us know

We will also feature a Lucky Draw with some cool prices to win from Digium and Maug.

cheers

marco

MAUG: Mark, Thank you for taking off some time of your busy schedule to answer some of our questions. So how has Asterisk been growing in the market place over last year

Mark: It has been growing in a variety of markets, especially we have heard more recently of enterprise applications, and especially outside the United States.

MAUG: What’s your strategy to break beyond the mid-market companies into  Enterprise market

Mark: This is largely happening naturally.  Enterprises are self-selecting to want to run Asterisk, and we are working on determining which products are the most important to offer to them, as well as how to adapt our existing products and services to meet the needs of Enterprises as well.

MAUG: What do you think are the top two reasons why more people don’t adopt open source solutions

Mark: I think there is still a perception (enforced by the established players of course) that open source means there is no support available.  Digium through its partners leverages the open source development and marketing models to supply a product to enterprises which can meet their needs more flexibly than traditional solutions while offering a level of support and independence that is not available from proprietary vendors.

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